My NOT so great, Makeover

So some of you alread knew that I had signed up to get a closet/image makeover from a lady I met at our conference back in June. She owns her own company and is one of the affiliates or whatever that started the 'What Not To Wear' show. She was so awesome at conference that I asked her to come do it for me! I was so excited and Ry had agreed to let me do it as my birthday present...and for how much it was costing us, it should be my present for my birthday and Christmas for the next few years! But anyway, I was super excited! She was going to 'clean out' my closet and then take me shopping and then come back and mix & match new stuff with my stuff in my closet and accessorize, put shoes with each outfit, etc. And teach me how to shop for what fits my body the best and flatters me the best, etc. And she was going to give me recommendations for which type of hair cut would look the best for my face shape, etc.
So I scheduled it with her a couple months ago and had to pay half as a down payment, then she was going to be here last week, on Wednesday. I sent her an email on monday night cuz I hadn't heard anything from her and to see if she needed directions, etc. So she called me back Tuesday night just before 9:00 pm - and keep in mind she was supposed to be at my house at noon on Wednesday - and she calls me tues. night and asks me if we can reschedule! She said she had a training up here that she was doing on Thursday and another one on Saturday morning, and was sitting here all day Friday with nothing to do and would have to pay for an extra night of a hotel if she came up on Wednesday to do my thing! So she wanted to change my thing to Friday. But I had plans friday and told her it wouldn't work out...so then she started asking me if we could do Thursday before her training...but Malia has preschool and we carpool with another little girl and I had already promised I would do that day because her mom had a dentist apt and I was watching her 2 kids after picking up Malia & Londyn from preschool, etc...and I also had a volleyball game that night, and a conference call I was supposed to be on that night as well. So I told her it just wouldn't work...but she was really intent on NOT coming up Wednesday (she lives in Vegas btw) so she said we could do an hour on Thurs after her training but before my game....and then do the rest first thing Friday before I had to leave for our plans for the weekend, etc. Seriously it was like 20 minutes of her forcing me to change all my plans around for her so she wouldn't have to pay for an extra night of a hotel! I was totally pissed off already and stressing out because I didn't have a babysitter now and I'd planned almost 2 months earlier for this day and was now changing everything around the night before! I was not very happy. THEN after I finally gave in and just told her I'd figure something out (after screwing up my whole schedule for her) she asked me if I knew any good places to stay!!! She was supposed to be here the next day and didn't have a hotel yet! She's freakin' supposed to be this millionaire lady that owns her own business and she's pulling stuff like this. So now I was anxious about this whole thing already cuz she was being really flaky and not professional at all.
Then when it was time for our little thing, she was supposed to be at my house at 4:30 (she actually gave me 3 different times and wouldn't narrow it down...so anytime between 4:30 and 5:30 was when she said she'd show up) but 6:45 rolls around and she still hasn't called or shown up. When she finally did call she just said she was on her way and she'd just gotten done with her training. I was really frustrated, but not really anything I could do about it. So she didn't get to my house till almost 7:30...so I'd missed my conference call I was supposed to be on, AND she was supposed to just do the closet clean out part that day, then the rest on the next day, but she went WAY over and I would have missed my volleyball game, but luckily they called and it was cancelled. But still, I was mad. And the stuff she told me to throw out was all the newest things that I had bought within like the last 6 months or so. But ok. Whatever. this is what she does for a living, right? So I'll just trust her and see how it goes.
So, friday when we were supposed to go shopping, we were going to meet at 10:00, but as I'm driving my kids out to my sis-in-law Mindy's house, a 40 minute drive away (last minute babysitter - THANK YOU!!!) she calls and said she wants to do 10:30 instead. So I drop off kids, and drive clear back to Sandy to meet her...but we end up not getting started till almost 11:00. And I am just sitting in the dressing room and she is bringing stuff to me to try on and all of the things she is bringing are these hideous turtle necks and a ton of really businessy and really dressy clothes. She put like this bright green/teal colored turtle neck with a cream tank top with gold sequins all over it, over the top of the green turtle neck with some black slacks/dress pants. It was so NOT me! I wanted to be cute and stylish and trendy and just update my wardrobe a little bit, not turtlenecks with gold sequins. It was horrible! And I told her it wasn't my favorite but she just kept saying I'd get used to it and that's the style now, etc etc. And the worst part was the dresses she wanted me to get. They were ALL really short and i had to bend over and stretch the dresses down to cover my garments. I told her they were too short and that I felt uncomfortable and she wanted me to wear it with tights underneath so the tights would cover my garments. And the dress was black and she wanted me to wear these bright red or purple or green tights under it! Yeah...maybe in vegas they wear stuff like that, but I would look like a hooker if I wore that! So I told her no and she looked at me and sighed and said 'why?' and rolled her eyes when I said it is just too short and i didn't feel comfortable! I was so frustrated.
So she ended up getting me $1000 of clothes, only 2 shirts of it I actually liked, and we went back to my house...Oh, but wait, after shopping she wanted to go out to lunch and while we were eating, she said that we had gone over our time limit and that it was $110 per hour for each hour we go over. I'd paid for 4 hours...1 hour closet clean out, 2 hours of shopping, and 1 hour back at home putting it all together and accessorizing, etc. But we had done 3 of shopping and I had signed a contract that I paid this much $$ for this much time and that if we did go over it would be $110 per hour. But I wasn't planning on going over! If we were at the 2 hour limit she should have stopped bringing stuff to me in the dressing room and said 'we're at the 2 hours, do you want to keep going and it will be this much, or do you want to call it?' and I would have told her to stop! I didn't have a clock in the dressing room and she should have been managing our time better. SO I called Ry on the drive back to our house (she was following me in her car) and asked him what I should do or say to her and how frustrated I was and we'd spent all this $$ and I didn't like any of it...he told me to confront her and tell her we're done and I'm not paying to do this last hour because we'd agreed to just the 4 hours, etc...but I AM NOT a confrontational person at all so there was no way I could say that to her. But as soon as we got to our house, I told her that I probably shouldn't do this last hour cuz I couldn't afford the extra hour, etc...but she would not take no for an answer. She said it wouldn't be worth my money if we didn't do the last part because it's when we put it all together and accessorized with it, etc. But she said we'd keep it to a half hour so I'd only have to pay her $55 instead of the $110. AND now I was 2 hours late picking up my kids...I'd told Mindy I would pick them up at about 2:00...and it was about 3:00 and we still had the drive to my house and the last hour of 'wardrobing' to do. I felt really bad!
So fine, whatever...we went in and she starts laying out all the new stuff and putting things together and then we'd take a picture, and she'd laysomething else out and mix and match things...but I asked her 3 times what I should do with stuff I already had in my closet, but she didn't pull a dang thing out of my closet. She only went through my 'new' clothes - which by the way I found out what the return policy was before leaving the store, and I have now taken all but 3 things back - and she just ignored me when I asked her questions about my 'old' clothes and what to wear or layer them with, etc.
So by then I just wanted her to leave and was excited for it to be over so I could take back all those horrible clothes. But she then tried to sell me on her new line of make up...because I use all the cheap store brand stuff which is causing lines and wrinkles and break outs because they have some chemical or something in it that is bad for your skin...something that I actually agree with and I know the store brand cheap stuff isn't good for you, but her line of make up would be over $200 for all of the stuff she wanted me to get. Just the foundation alone was $50. So on top of the $400 I already was paying her, the $1000 on clothes I'd just wasted, and $55 for going over on our time...I wasn't about to pay her another $200 (or even $50) for new make up. I would love to do that someday and get some really good make up that will be good for my skin, but I was too frustrated and just wanted her to leave! She seemed a little put out that I didn't get any make up. OH! And when I asked her what type of haircut would look best on me, she said that I have an oval face so any style will look good and that I can try anything I want and just see what I like the best. But that with an oval face, anything will look good. AHH! Are you kidding me? That helps me so much!! And before she (finally) left she had this huge (fake) smile on her face and hugged me and said 'you are so beautiful! do you feel lik you have your own new style now? You look great!' etc etc...blah blah.
So Ryan and I both feel like we just threw $500 out the window and was a total waste of time and money. I really wanted to do this and to feel confident about myself and get a new wardrobe that I can feel like I fit in with people now and don't look like a dork...but instead it was just a week of frustrations and wasting money. So Saturday I went back and returned almost every dang thing I bought with her, and went over to the Mall and found a few cute shirts that were half the price...so in exchange for 20 ugly shirts and turtlenecks, 4 pairs of dress pants and suits and jackets, I got a few new shirts and a way cute jacket/coat that I'm super excited about - all for under $100, where I'd spent $1000 with her and hated it all. So over all a VERY disappointing experience. And I will never recommend her to anyone. It was a nightmare. But I'm glad it's over. So anyway, that's the story...sorry it's so long! But it sucked! It feels better to vent it out to everyone!!